Shipping & Delivery
We work hard to ship orders quickly and provide clear delivery expectations before you buy. Available shipping methods, costs, and estimated arrival dates are shown at checkout based on the items in your order and your delivery location.
When Will My Order Ship?
- Typical processing: Most orders ship within 1–2 business days.
- Same-day processing: Orders placed before 12:00 PM Pacific Time may ship the same day when possible.
- Weekends & holidays: Orders are processed on business days. Orders placed after 12 PM Friday or over the weekend generally begin processing the next business day.
- Backorders: If an item is out of stock or backordered, we’ll notify you by email.
Shipping Methods
The shipping methods available for your order depend on the products, weight, size, destination, and other shipping requirements. Depending on your order, you may see:
- Economy: A cost-effective shipping option available on eligible orders. We select the carrier and service based on the shipment and destination. Economy is also used for qualifying free-shipping orders.
- Ground: Standard ground delivery for eligible domestic orders.
- Expedited: Faster delivery for time-sensitive orders.
- Express: Our fastest standard parcel option for eligible orders and destinations.
- Priority Mail: USPS service available for eligible shipments to Alaska, Hawaii, and select U.S. territories.
- USPS Ground Advantage: A lower-cost USPS option available for eligible shipments to Alaska, Hawaii, and select U.S. territories.
- UPS Worldwide Expedited: Available for eligible international orders.
- Heavy Freight (LTL): Typically used for shipments over 110 lbs, oversized products, or orders requiring palletized freight delivery. Standard freight rates are based on delivery to a commercial address with unloading capability. Residential delivery, liftgate service, appointments, and other special services may result in additional charges.
Not every shipping method is available for every product or destination. The options available for your specific order will be displayed at checkout.
Need It Faster?
Choose Expedited or Express at checkout when available. Estimated arrival dates include applicable processing time as well as expected transit time.
If your order is urgent or must arrive by a specific date, please call 800-442-7454 before ordering so we can confirm product availability and the best shipping option.
Free Shipping
Free Heavy Freight: Most eligible orders over $2,500 qualify for free Heavy Freight shipping within the contiguous 48 U.S. states.
Free shipping exclusions may include:
- Cut-to-length items, including wire rope and soft rope
- Pole saws, fire extinguishers, and select chemicals
- Heavy, oversized, or special-handling items
- Select brands, including M&W, Liftmax, Thern, and others
Some products and orders are not eligible for free shipping. If free Economy shipping is available for your order, it will appear automatically at checkout.
Heavy Freight Deliveries (LTL)
- Residential delivery: Additional charges may apply when the delivery address is a residence or other location classified as residential by the freight carrier.
- Liftgate service: If you do not have a loading dock, forklift, or another way to unload the shipment, liftgate service may be required and may result in an additional fee.
- Other services: Delivery appointments, limited-access locations, inside delivery, and other special requirements may also result in additional carrier charges.
- Inspect your shipment: Please inspect freight upon delivery and note any visible damage on the carrier’s delivery receipt before signing.
If your delivery location is residential or you need special delivery services, please contact us before ordering so we can help determine the appropriate freight requirements and costs.
Saturday Delivery
Saturday delivery may be available for an additional fee in eligible areas. Please contact us before placing your order if Saturday delivery is required.
Delivery Estimates
After entering your shipping address, available shipping methods and estimated arrival dates will be displayed at checkout. Estimated dates account for applicable processing time and expected transit time.
Availability and lead times can vary, particularly for specialty, fabricated, or manufacturer-direct items. If delivery timing is critical, please contact us before ordering to confirm availability.
Tracking & Order Updates
When your order ships, you’ll receive an email with tracking information. You can also reply to your order confirmation email or call 800-442-7454 for assistance.
Delays, Address Issues & Missing Packages
- Delayed or missing package: Contact us with your order number and we’ll investigate and help resolve the issue.
- Address accuracy: Customers are responsible for providing a complete, deliverable address. Carrier-assessed address correction or re-delivery fees may be billed to the customer.
Optional Package Protection
Package Protection is an optional add-on that allows us to quickly refund or replace eligible lost or damaged shipments without requiring you to wait for a carrier claim. It is automatically added to the cart for convenience and can be removed before checkout if you prefer.
Adverse Weather & Events
Severe weather, natural disasters, carrier disruptions, and other events outside our control may affect delivery times. We’ll do our best to keep you informed when delays occur.
Questions? We’re Here to Help.
Call us at 800-442-7454 or reply to your order confirmation email. We’re happy to help with product availability, shipping options, or delivery requirements.